In 2015, Franfinance was one of the first banks to implement a fully digitalized application process. Discover their experience in video.

Digital, a major challenge for Franfinance

Franfinance, a financing company and wholly-owned subsidiary of Société Générale, specializes in the marketing of consumer loans. It proposes on its website credit offers 100% online. The company has indeed placed digital at the heart of its customer strategy. In 2011, it launched the electronic signature and 4 years later it offers its first “full digital” subscription process based on the Trust and Sign solution from Netheos. The solution combining electronic signature and KYC, allows to automatically check the supporting documents thanks to Artificial Intelligence. The process helps to streamline the customer experience, control fraud while ensuring regulatory compliance.

Netheos, an important part of the digital subscription process

Quickly deployable, the Netheos solution allows easy automation and integration into the subscription process, by acquisition channel, by customer type and by product type.

Olivier Bazin Youse

« Through our partnership with Netheos, customers can apply for credit entirely online. We continue to deploy the solution across our various channels for increasingly requested functions such as anti-fraud. »

Coralie Delahousse, Project Manager – Franfinance.

Watch Franfinance’s video feedback: