Netheos, a trusted third party, and MiTrust, a FinTech specializing in the simple and responsible sharing of personal data, are joining forces in a strategic partnership.
Uploading supporting documents, a necessary evil to apply online
Necessary for the constitution of folders in many sectors (banking, insurance, real estate, etc.), supporting documents lead to a rupture in the customer experience. The number of documents to be collected, digitized and transmitted is a real obstacle for the user. The high abandonment rate at this stage of the user journey is a direct consequence of this reality.
At the same time, for companies, this regulatory constraint leads to a sharp increase in compliance expenses, in particular through a massive increase in staff (control, risk and compliance functions, but also in customer service).
Netheos develops technologies to help users in this tedious step. They analyze the downloaded documents in real time and provide automatic feedback to the user if necessary. They also help prevent document fraud through advanced authenticity control.
A solution that secures the sharing of personal data
As an alternative to downloading supporting documents, Netheos now offers the MiTrust aggregation solution which allows users to share their data and documents directly from their service providers (large billers, telephone operators, tax authorities, etc.) to the Netheos client who requests them. All 100% online, under strict user control and without downloading.
Registered with the ACPR Banque de France as an Account Information Service Provider, already present in 3 European countries and with customers in 5 industries, MiTrust offers Netheos its technology and experience in two main use cases:
- Compliance and anti-fraud use.
- Automatic form filling thanks to the recovery of extended data (not necessarily appearing on the receipt)
The overall objective of integrating this technology is to simplify, secure and accelerate the retrieval of customer credentials (home, income, bank), while capitalizing on the new user rights related to the RGPD (more specifically, the Right to Data Portability and the principle of data minimization).
The benefits are multiple
For the user, the time required to retrieve documents is drastically reduced: no more scanning, photographing, transferring or downloading the document. The user connects via MiTrust to one of his MiTrust-connected service providers, selects and validates the sharing of his data and documents instantly. Subscription is simplified and the abandonment rate is reduced: just as it is now anachronistic to pay for an online purchase with cash or check, it will soon be anachronistic to use a document download to transfer qualified data.
The company requesting the documents is guaranteed to receive 100% authentic and reliable documents, since they cannot be altered by the user. For companies, this solution is a real bulwark against document fraud. The costs of processing files are reduced to a minimum since they do not need to be verified by an operator. Regulatory obligations are thus perfectly respected.
A shared vision of responsibility
At Netheos and MiTrust, our ambition is to develop data sharing solutions that balance security and customer experience with accountability.
This is confirmed by Xavier Drilhon, co-founder and president of MiTrust: